Client Service Designations
The Client Service Specialist (CSS)© and Client Service Professional (CSP)© program offers participants with the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information needed to succeed in the work place. Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally. Our programs are certified by the Advisory Council members who are leaders in the service industry with years of expertise and knowledge. In addition, our programs are accredited by Canadian Council of Professional Certification (CCPC Global) on the quality, content, and delivery of our programs. We deliver these programs in Toronto, Canada, and around the globe. Programs are available as public sessions or customized on-site delivery for participants – from front-line to senior management
- Delivering Responsive Customer Service
- Managing Difficult Clients and Situations
- Leadership & Management
- Train the Trainer
- Service that Sells
- Coaching for Performance
Annual Customer Service Conference
The CSPN is pleased to partner with Cutting Edjj Consulting to host the Annual Customer Service Conference, which is currently celebrating its 17th year. Sessions cover salient topics relevant to the customer service industry, delivered by industry experts with deep knowledge and experience in their respected fields. Speakers come from leading organizations in various industries that are focused on creating a great customer service experience. The event boasts panel disucussions, keynote speakers, a wine and cheese networking event, exhibitors and much more. Come learn, network, and enjoy with fellow customer service professionals from around the globe!
Customer Service Awards
The customer service profession is gaining momentum and organizations are recognizing the valuable role of service providers in the success of their companies. We understand the importance of recognizing, rewarding and show casing the achievement of customer service professionals and companies. Our awards include over 10 categories including Best Customer Service Representative, Best Remote Agent, and Best Contact Centre. This popular sold out event is an entertaining evening that includes speakers, entertainment, awards, vendors, prizes and of course a delicious meal. Our Customer Service Awards Gala occurs every October to celebrate Customer Service Week in Toronto.
Every quarter join fellow customer service professionals at CSPN’s Breakfast Club. These meetings provide a great opportunity to mingle in an informal atmosphere and discuss business items of mutual interest such as customer serviec metrics, best practices, and industry trends. Our breakfast meetings provide attendees the chance to introduce themselves, listen to a 45 minute presentation on various topics, ask questions and network all before 10am!
Each month we offer public customer service training and various other workshops. These session based out of our Toronto office are ideal for organizations which have a few people to train or would like to review the workshop for future on-site training. Participants have the opportunity to network and share best practices with other service professionals and enhance their knowledge and skills. Public workshops are limited to 10 participants for a more personal experience. Job aids, refreshments and lunch are provided. If you are interested in a workshop that isn’t scheduled, let us know and we can arrange a session.
On-site Customized Customer Service Training
CSPN Offers customized training solutions to meet your customer service business and learning goals. Our certified trainers and team of designers, account managers and administrators ensure our programs are designed and delivered to exceed your expectations. We recognize every organization is unique and requires content that is specific to them. Our proven strategy ensures that style and content are tailored to your needs and will effectively achieve your training goals.
- Conversation to identify and understand your training goals and objectives
- Develop customized content to incorporate your culture, specific skills, and strategies
- Content validation from you and confirmation of logistics
- Engaging and memorable delivery
- Follow up with recommendations for next steps