Helping you create the best customer experience possible!
Customer Service Certification Courses
The Customer Service Professionals Network (CSPN) has partnered with Cutting Edjj Consulting to offer a suite of certification training programs that have been approved by the council members. These programs have been created to provide knowledge required to enhance skills and expertise in the customer service field. There are six approved certification programs and participants receive a certificate upon successful completion.
- Delivering Responsive Customer Service
- Managing Difficult Clients and Situations
- Leadership & Management
- Train the Trainer
- Service that Sells
- Coaching for Performance
Annual Customer Service Conference
The CSPN is pleased to partner with CEC to host the Annual Customer Service Conference, an event that has been taking place for the past 17 years. Attendees come from around the globe to hear speakers that represent various industry sectors including profit, not for profit, government and associations. Speakers come from leading organizations that are focused on creating a great customer service experience. Sessions cover salient topics relevant to the customer service industry, delivered by industry experts with deep knowledge and experience in their respected fields. The event boasts panel discussions, keynote speakers, a wine and cheese networking event, vendors, and special surprises. Come learn, network, and enjoy.
Customer Service Awards
The customer service profession is gaining momentum and organizations are recognizing the valuable role of service providers in the success of their companies. We realize the importance of recognizing, rewarding and show casing the achievement of these customer service professionals and companies to everyone which is why we host an annual ceremony.Every October the Staff Appreciation and Awards Ceremony takes place in Toronto. This popular event is a fun filled evening that includes speakers, entertainment, awards, prizes and of course a delicious meal. We have over 15 categories to choose from. Entries for nominations open in June.
Every quarter join us at our Executive Networking Breakfast Club. These meetings provide a great opportunity to mingle in an informal atmosphere and discuss business items of mutual interest over breakfast. We understand the value and importance of networking, we encourage everyone to attend.We invite industry leaders in customer service to make a 45 minute presentation followed by Question and Answer period. Prior to start we provide an opportunity for everyone to introduce themselves. After the presentation there will be time to network, so bring your business cards. We endeavour to finish by 10:00 am.You get to meet some interesting people over breakfast and exchange ideas. What a great way to start your day!
Each month we offer public workshops on one of our many programs. See schedule for details. This is ideal for organizations that only have a few persons to train, or want to review the workshop for future on-site training. Participants have the opportunity to network with other service professionals and enhance their network. Public workshops are limited to 10 participants and refreshments and lunch is included. If you don’t see a workshop let us know and we will advise you of next scheduled occurrence.
On-site Customized Customer Service Training
CSPN offer customized training solutions to meet your business and learning goals. We recognize every organization is unique and requires content that is specific to them. We begin with a conversation to identify and understand your training objectives and goals. From there, we’ll select the specific skills, strategies and the appropriate delivery style to accomplish the objectives, develop the content, and incorporate your culture, design exercises and activities for active participation. Once you have approved the training material we will finalize logistics and delight you with our delivery that is engaging, relevant and most of all fun.Our certified trainers are a part of a team or designers, account managers and administrators that ensure your programs are designed and delivered to exceed your expectations Once delivery is completed we will follow up with recommendations for next steps.