One of the best parts of our job is being able to meet and speak, one on one, with members of our dynamic, interesting and fascinating network. Recently we had the wonderful opportunity to sit down with Earl Roger Spencer II, Customer Service Supervisor at Crawl Hill Esso to discuss why he became a CSPN member and why he flew all the way from Bermuda to participate in our 3-Day CCSS Designation Bootcamp.
Earl, we’re so glad you participated in the CCSS Bootcamp! We’d love to know, what brought you here, all the way from Bermuda?
I had been searching on-line looking for programs to help me develop my passionate Customer Service skills. I saw CSPN and was so impressed, I became a member. I really wanted to do some face to face training as opposed to on-line training and all that CSPN offered looked very attractive and really suited my needs.
There’s a lot of information shared over the three days. How will you be applying all that you’ve learned during this 3-Day Workshop back in Bermuda?
I will be able to apply the frameworks learned to provide a higher quality of service to the customer. I believe this will lead to customer loyalty and satisfaction. I also look forward to utilizing the knowledge acquired from the CCSS program in future endeavors as a customer service professional and provider.
Would you recommend this Workshop to others?
How would you describe the content?
Up to date, thought provoking, practical.
How did this 3-Day Workshop compare to other training that you’ve had?
By far superior.
Who do you think would benefit from a program like this?
Those in the service industry, banking industry, or customer facing position. Those looking to develop their commitment and skills as it relates to Customer Service.
Which part, section or moment did you enjoy the most?
It was engaging and interactive. I enjoyed the facilitator’s teaching style. He is a humorous, dynamic and seasoned communicator which made the learning experience effective, memorable, enjoyable and fun.