This past Wednesday, November 22, 2017 CSPN alongside our gracious host Miele Canada, had the pleasure of hosting yet another successful Breakfast Meeting. Attendees left with an immense amount of information on an array of topics to take back to their organizations and a full belly.
The delightful morning began with a delicious breakfast that was cooked for attendees by the head chef at Miele Canada’s Presentation Centre in Vaughan. Guests entered the facility to the warm buttery smell of fresh croissants in the oven and delicious espressos and lattes being brewed on one of Miele’s intricate and impressive bean-to-cup coffee machines.
Once guests had feasted on quite the spread and mingled amongst themselves, Eric, Vice-President of Customer Service & Operations at Miele Canada took the stage to welcome everyone to Miele’s beautiful presentation centre. He touched on Miele University an inclusive talent experience helping employees reach their full potential to better serve customers. This training journey was created by CSPN exclusively for Miele Ambassadors, Technicians and Customer Service Representatives.
Following Eric, next came guest speaker Rekha, National Technical Director at Microsoft Dynamics 365. Rekha enlightened the attendees with the innovative ways Microsoft is reaching out to the consumer through artificial intelligence (AI). Rekha elaborated to the audience about AI and the usage of bots and how they have helped organizations tremendously, they are often the customers first point of interaction and have become so advanced that they can understand slang and tone. Rekha then went on to touch upon using gamification, and how staff at Microsoft are encouraged and motivated to do their jobs through bragging about achievements, giving kudos, or cheering others on. This all ties into Rekha’s theory of keeping your team sane, while keeping your customers happy!
Rekha’s theory on keeping your team sane tied in very well with Neven CRM Manager at Colliers International presentation on methods to keep staff motivated and engaged. He enlightened the audience with the programs they had rolled out at Colliers to ensure staff continue to feel driven at work. He touched on topics of what ideas to implement to make the work environment fun, as well as recognition programs to reward staff for jobs well done.
CSPN takes immense pride in our breakfast meetings and the partners and keynote speakers chosen, the meetings help to bring together customer service professionals from across the province. The meetings serve as a thought leadership forum to stay up to date with the latest customer service buzz. Please be sure to join us at our next breakfast meeting on February 8, 2018 held at Oxford Properties. We look forward to seeing you there. Please reserve early, seats are limited.