“Since they’re just going to leave to go work for someone else, why should I spend time and money on training and certification for my staff?”
In today’s highly competitive workplace, this kind of thinking is all too common, especially when quality employees are tough to find and customer expectations continue to rise. Offering certification programs to your staff will not only help you retain the great talent that you already have, but it will also help your bottom line.
Studies have proven, time and again, that people don’t stay in their jobs just for the money. They stay in their jobs because of the people, their experiences and because their personal needs are being met. They stay because they feel recognized and valued for the work they do and because of a positive culture that provides them with the challenges, prospects and opportunities they need to grow professionally and personally.
What is a Training Certification Program?
Certification programs fall under the same umbrella as training programs however there is a distinct difference. For a Certification program, there is a formal procedure by which an accredited or authorized agency reviews and gives approval of material developed by training centres offerings courses or programs. They assess and verify all aspects of the program; its attributes, characteristics, quality and qualification as well as a review of the instructors. In addition, certification programs generally include an assessment of knowledge, skills and/or abilities, typically in the form of a final test or exam.
Those who have incorporated customer service certification programs into their organizations agree that not only has the training inspired higher service standards amongst their employees, but it has also lead to a more dedicated workforce, where employees are more serious about their careers, enthusiastic about their jobs and have a continued desire for professional and personal growth.
By offering opportunities for certification, employers send the message that they value their employees and view them as skilled professionals with long-term goals. Certification also ensures a standardization and dedication to outstanding customer service as well as an organizations’ commitment their employees. In return, your organization is viewed as progressive, effective, and as an employer of choice.
Certification programs deliver substantial benefits to both the employee and employer. Advancing and refining the skills of your customer service staff can have an immediate and positive impact that will bring instant returns and immeasurable benefits in the long term.
5 Benefits of Certification – For the Employee and the Employer
CSPN – the Customer Service Professionals Network offers 2 essential certification programs; CCSS© (Certified Client Service Specialist) and CCSP© (Certified Client Service Professional). Certifications have been earned by over 300 individuals through their public workshops and numerous complete teams and workforces have been certified through their on-site, customized, accredited training programs. Governed by The Canadian Council of Professional Certification (CCPC Global) , these designation programs have been granted accreditation after meeting the required criteria and after close examination by CCPC Global’s Board of Examiners.