CSPN’s 19th Annual Customer Service Conference, the leading CS Conference in the GTA curates and shares the best ideas and insights in the customer service industry and its impact on consumers, employees and business.
3 weeks until CS leaders come together for CSPN’s Customer Service Conference May 12-13, 2016.
We’re less than a month away from CSPN’s 19th Annual Customer Service Conference, and to help you get the most out of the 2 jam-packed days we want to introduce you to the speakers who will be taking the stage. We’ve curated a list of thought leaders and industry experts who have been charged with bringing new insights and inspiration to our audiences on May 12th and 13th.
Throughout May 12th, CSPN’s Customer Service Conference will feature:
Judy Croon – Comedian/Motivational Speaker
Chris Watchorn – Director, Customer Service Network Effectiveness, Canada Post
Anne Day – Founder, Company of Women
Marilyn Sauliner – Director, Global Contact Centre Consulting, Interactive Intelligence Inc.
Michael Decaire - Founder and Clinical Director, FLEX Psychology
Christine Boyle – Senior Facilitator, CSPN
Kim B. Overbye – President/CEO, Ontario Property Management Group Inc.
Jane Torrence – Director, Contact Center – US East, Just Energy
Louis Li – Customer Contact Centre Manager, Personal Banking, BMO
Lyell Farquharson – Vice President, Sales, WestJet Airlines
Rabih Safadi – Director, Clinic Support & Client Service, Canada Hearing Centre Ltd.
Raphael Ly – Director, Digital Services, KPMG
Daniel Resnick – Director, Customer Strategy, KPMG
Richard Batchelor – President, Capillary Consulting Inc.
Throughout May 13th, CSPN’s Customer Service Conference will feature:
Charlene Greig – National Director, Microsoft Dynamics
Annemarie Greer – Director, Customer Care Centre, The Shopping Channel
Mike Cooling – Director of Customer Care, Purolator Inc.
John Kariotis – Partner, Amberleaf Partners Inc.
Anne Yurkiv – Director of Supporter Care, World Vision Canada
Margaret Casar – Quality Assurance Coordinator, World Vision Canada
Carmen Hogan – Vice President, Sales & Service, Green Shield Canada
Dave Pitsch – Director, Guest Education Centre, lululemon athletica
Geoffrey Assing – Director of Operations, Global RESP Corporation
Dina Sergi – Manager, Human Resources, The Shopping Channel
Michelle Musgrave – Director of Housing Operations, Regional Municipality of York
Richard Antosik – Director, Customer Experience, Contact Centres, Moneris Solutions
Carol Sachowski – Owner, storycoaching inc.
See the full agenda here and stay posted as we help you get to know more about what you will learn from these thought leaders on May 12th and 13th.
This Customer Service Conference will be a comprehensive forum on customer service and experience and how it will impact your company in the future – join us