Everyone wants a ‘pat on the back’ - it makes us feel good, and often, when we feel good about what we’re doing or have done, we’re inspired and motivated to do more of the same. Employee recognition is that ‘pat on the back’ (either figuratively or literally – or both) and is an expanding vision in today’s workforce. Employers are recognizing that appreciation and acknowledgement are essential human needs and when given, can have a lasting positive impact on an employee’s performance and teamwork that can lead to an improved bottom line for the organization.
Employee recognition is an informal or formal acknowledgement of a person’s or a team’s achievements, behaviour and efforts, that have supported a company’s objectives and have exceeded expectations. For an employee, recognition of a job well done has enormous personal value as it validates that their hard work is appreciated and their contribution respected. Whether recognized as an individual or member of a team, everyone thrives on praise and recognition for work exceeding expectations or even a valiant effort.
For an employer, when employees’ self-driven efforts, initiatives and dedication are recognized, overall job satisfaction and production rises. Recognition gives employees a sense of pride and ownership that motivates them to maintain or improve on their already worthy efforts. In addition, recognizing people for their good work sends an extremely powerful message to the recipient, their work team and other employees as they learn about it through the grapevine. Employee recognition is a potent management technique that delivers a return far greater than the investment.
The ROI of Employee Recognitio
Time can be spent on designing and implementing an employee recognition program and perhaps there will be some money spent on actual reward items given, but a simple ‘thank you’ and that literal pat on the back doesn’t cost anything more than a moment of time. The cost of employee recognition is quite small compared to the unquestioned benefits;
How to Give Employee Recognition
Many companies now publicize about their remarkable company culture. They’ve learned that in order to be a customer-centric organization, they must first be an employee-centric organization. However, traditionally, employee recognition isn’t at the core of many companies. Acknowledgement doesn’t have to be a complex thing and there are many ways to praise employees and show them that you value their work and efforts;
There are a multitude of employee recognition programs out there and a vast array of recognition methods from the very simple, as listed above, to the complete complex solutions used by large corporations. Regardless, the value of employee recognition can’t be denied. If you or your organization aren’t practicing employee recognition, start today. You can be the catalyst that starts the initiative. Start simply, pat your employee on the back, express how their work positively impacts the department, nominate them for a ‘best of’ award and you’ll find that the minimal effort produces so much more in return.
Show your employees that you appreciate all they do and nominate them today.
Click here to learn all about CSPN’s Customer Service Awards Gala taking place October 27th, 2016 at the Mississauga Convention Centre. Jason Bedford, Director of Customer Service, Hubbell Canada LP brought his team of top Customer Service employees to the last Awards Gala and will be bringing them, plus others, again this year. Here’s what he has to say about CSPN’s Customer Service Awards Gala;
"This event is a wonderful evening where I have had the opportunity to bring a bunch of my staff out, from an employee engagement standpoint, from a team building standpoint. It’s a great opportunity to have them here as a team, to get to know each other a little bit more, outside of the working environment. This is a great opportunity to recognize individuals and the people that I bring to this event are part of my ‘employee of the month’ awards. This is a prestigious event and I get to bring them here and we’ve had a great evening. There’s been wonderful speakers, great entertainment, there’s drinks and a lot of fun. We’re here recognizing and having a great time from Hubbell Canada."
Dolly Konzelmann is the President of Cutting Edjj Consulting (CEC) and The Customer Service Professionals Network (CSPN). With over 20 years in the customer service industry, CEC and CSPN are considered among the most comprehensive consulting, coaching and training companies in Canada. Providing services to organizations of all sizes and public workshops to individuals, CEC and CSPN use a results-based partnership approach to develop and deliver customized solutions that meet an organization’s unique business needs and resolve their most significant issues, helping them to create a lasting competitive advantage. CEC and CSPN are recognized by the HRPA and they offer an array of services including training, consulting, assessment, conferences, studies, networking events and accredited designation programs governed by the Canadian Council of Professional Certification