Recently, more than twenty Customer Service professionals learned about Thriving Through Change and Transition at CSPN’s Breakfast Meeting, one of their final events of the year. Graciously sponsored by the ever charismatic, Eric Esguerra and his team at Miele Canada, the meeting began with participants enjoying a delicious breakfast, expertly prepared by Miele’s very own Corporate Chef in their gorgeous demonstration kitchen. Feeling perfectly sated and full of coffee and conversation, the participants regrouped and gathered to take part in the enlightening workshop facilitated by Katie. With her spirited style and keen knowledge, the attendees learned and explored the many ways to embrace and navigate through transition while working effectively with different archetypes.
It’s been said that people don’t resist change, they resist being changed. But change is always happening, even if it’s a simple move from one floor to another. Through a tremendous mix of learning methods, participants were immersed in the topic by enjoying an informative presentation, by working together in pairs and by collaborating in groups, delving into; the various types of change, how diverse personalities react differently and how to manage these dynamics successfully.
Participants walked away from the Breakfast Meeting inspired and equipped with valuable tools, real skills and new aptitudes to thrive through transition. And through their liberal generosity, they also helped make a change in the lives of others. Keeping in mind those who are less fortunate, participants donated slews of non-perishable food items and diapers in lieu of registration fees. With the number of items exceeding expectation, their generosity allowed CSPN the privilege of delivering donation filled boxes to the local food bank.
Leaving the participants wanting more, with one attendee saying “I could do this all day!”, the Breakfast Meeting came to an end. Strolling through Miele’s dazzling appliance gallery, participants grabbed a final cappuccino and a moment to exchange contact information with their new connections. Knowing that when it comes to change, we are either; a Change-Embracer, a Change-Resister or a Change-On- The-Fencer, participants left feeling motivated and enthused, ready help others navigate through change and transition, and equipped to flourish as change happens to them or as they are making one of their own.