CSPN was an exhibitor at HRPA Conference 2016 where they made new friends and valuable connections through discussion, dialogue, chat-chat and free chocolate
Just this past January, over three action packed days, CSPN participated in the 2016 HRPA Conference. Held at the Metro Toronto Convention Centre, HR professionals from around the country came out in droves to enjoy presentations, to network and to meet with the assembly of vendors offering a vast array of products and services specific to the human resources industry. From insurance to benefit programs, to stand up desks and ergonomic chairs, vendors of all sorts were there to speak with the thousands of visitors who perused the aisles. With a lucky wheel to spin and chocolate to give away, the folks from CSPN spoke to as many of them as they could and made some great connections and friends along the way.
“Who wants to spin the wheel and win a prize?” is what you could hear enthusiastically coming from CSPN’s booth, enticing passersby to take a closer look at their offerings and to give the wheel a spin. Prizes ranging from discounts on courses to complimentary 6 month memberships were handed out, as was a lot of chocolate – and we mean a lot! It seems the conference attendees were needing a little sugar boost to keep them going throughout the day and CSPN was happy to help.
share and countless visitors were thrilled to learn about the Customer Service Professionals Network and all the ways they can help HR professionals drive employee engagement, improve the performance of their teams and deliver world-class customer service.
A major increase in CSPN membership following the conference is indicative of the trend towards enhancing the lives and skills of employees and the importance of moving the needle on employee engagement scores. “When employees are engaged and feel confident in their roles, it allows them to feel in control of their positions and to realize successes. And when that happens, everone benefits – the individual, the organization and most importantly, the customer!” says Konzelmann. “Delivering consistent, exceptional customer service is one of the few remaining differentiating competitive factors for any organization right now and we’re delighted that so many companies are jumping on board. Through our workshops and customized programs, we assist organizations to reach their goals and meet their business objectives. We were thrilled to participate in HRPA 2016 as it allows us to share with so many like-minded individuals, the value of what we do.”
CSPN offers a wide variety of workshops throughout the year and are recognized by the HRPA, meaning HRPA members can earn their required PDUs. Check out their calendar of events and find the program that fits you and your organization’s needs. And if you need a little chocolate to get you through the day, they’ve got that too.