I am very excited to announce the official launch of Customer Service Professionals Network (CSPN). Having operated customer service associations for the past 20 years, it was time to create a fresh new network. I have had the pleasure of engaging with thousands of service professionals and understand their needs. They are looking for a network that provides individuals and organizations with valuable tools, resources, insights and opportunities to help them develop their expertise in this evolving field. A place to network, exchange ideas and learn.
The customer service field is evolving. We have seen so many changes – from the rotary dial phone to virtual agents. Customer service professionals get involved in many different areas in the workplace. Operations, technology, surveys, human resources, training, disaster recovery planning, remote agents, monitoring and so much more. I believe one of the biggest changes has been customer service evolution from a single department role to an organizational multi-channel transformation. Sharing best practices and staying on the cutting edge with CSPN will help you and your organization become a leader in creating the best customer experience for your organization.
You said you want to be a part of a network that provides you the information and solutions to help you make decisions. CSPN is the forum your have been waiting for. We will be offer certification programs; onsite customized training, public session workshops, Awards, Keynote speakers, corporate team building events, breakfast meetings, webinars, conferences, consulting services, and more. The members of the advisory and executive councils are prominent leaders in the customer service arena and bring a wealth of knowledge and support that will help take this network to become the number one choice of service professionals. I invite you to become a part of this network and let’s celebrate the power of customer service together.
Join us at the customer service conference on May 27-28 at the beautiful Old Mill in Toronto. We have a lineup of 19 speakers, wine and cheese networking event, 50 ideas in 50 minutes and our special guest speaker Christine Magee, President of Sleep Country Canada. See www.amazeyourcustomer.com for details.