A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. You will learn how to better understand customer expectations, profile difficult customer situations, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive language to diffuse difficult situations, reduce stress, promote team camaraderie, and create a positive customer experience resulting in win-win situations.
We Deliver a Memorable Training Experience, That Sticks.
Our training is made to stick. By creating a learning environment where participants feel motivated and excited to be there, learning becomes fun and memorable. Our professional facilitators who are widely recognized as skilled educators and engaging instructors, impart their knowledge and expertise to help participants learn, but more importantly create new habits. work with you to make it the best possible learning experience for everyone.
Our TEACH ME, LET ME, ENABLE ME model gets participants actively thinking and doing, not just listening.
This program is designed to teach you how to:
HIGHLIGHTS YOU WILL LEARN
WHO SHOULD ATTEND?
This training program is ideal for anyone (or Teams) that communicate directly with internal and external customers and wishes to provide a premium level of service.
MATERIALS AND RESOURCES
Customized workbook and job aids that relate to the workplace, the types of transactions that you must process, and the wide variety of people that you deal with on a daily basis.
Class Size - 6-10 (Please note that we can increase the class size for your company onsite training delivery)
Delivery of each module will include Interactive Presentations (35%), Group Activities & Case Studies (65%)
NUMBER OF DAYS
Call us at 905-477-5544 for details.
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